Terms and Conditions of Sale
Conditions of Sale
All invoices are due net 30 days on pre-approved charge account.
Customer’s Purchase Order
If the customer has issued a purchase order containing its own terms and conditions, Unicon Concrete Specialties Ltd. ("Unicon") expressly rejects such terms. By accepting delivery, the customer agrees to Unicon’s terms and conditions stated herein, regardless of any conflicting purchase order terms.
Prices are Subject to Change
Prices, terms, and conditions of sale are subject to change without notice. Orders will be billed based on pricing and freight terms in effect at the time of shipment.
Sales and Other Taxes
Applicable taxes (e.g., GST, PST, or others) are extra and will be added to the invoice.
Tariffs & Government-Imposed Charges
Any applicable tariffs, duties, or government-imposed surcharges related to imported goods will be added to the final invoice and are the responsibility of the purchaser. Prices are based on current supplier and tariff rates and are subject to change. If tariffs or related charges increase before the goods are shipped, Unicon reserves the right to revise the quoted prices accordingly.
Loss in Transit
Customers must notify the carrier's agent immediately in writing if loss or damage occurs in transit.
Claims for Shortages
Claims for shortages or billing discrepancies must be submitted within 48 hours of receipt. Late claims will not be honored.
Return of Products
All product returns must be pre-authorized and accompanied by a valid Return Goods Authorization (RGA#) issued by Unicon. A receipt or original invoice is required for all returns — returns without proof of purchase will be refused.
Returns are accepted within 30 days of purchase and must be shipped freight prepaid, unless otherwise authorized in writing by Unicon.
Returned items must be:
- In re-sellable condition
- Accompanied by the RGA#
- Shipped prepaid (unless otherwise agreed upon)
A minimum 15% restocking fee applies to all approved returns, unless otherwise agreed upon.
The following items are not returnable:
- Special-order items
- Non-stock items
- Opened liquids
- Clearance or Final Sale
- Expired Products
- Equipment (all equipment issues must be directed to the approved warranty facility)
Overdue Accounts
A 2% per month (26.82% per annum) interest will be charged on overdue accounts. The customer will bear all collection costs, including legal fees.
Non-Payment of Accounts
All goods remain the property of Unicon until paid for in full.
Suitability of Products
Customers are responsible for determining the suitability of products. Unicon may offer technical assistance without warranty or liability. Customers assume all risks associated with use.
Limited Warranty
Unicon warrants its products to be of standard quality. No other warranties are expressed or implied. Defective products must be reported within 7 days of delivery. If confirmed, Unicon will replace the products at no charge. This warranty does not cover misuse, labor, installation, or indirect costs.
Limited Warranty Non-Transferable
This warranty applies only to the original purchaser and is non-transferable. Defective goods may be required to be returned for inspection.
Exclusion of Other Liability
Unicon is not liable for special, indirect, or consequential damages. No representative is authorized to assume any other obligation or liability.
Material Safety Data Sheets and Safe Handling
SDS sheets are available upon request. Failure to request them implies the customer assumes full knowledge and responsibility. Customers must comply with safety and environmental laws.
Customer Indemnification
The customer assumes all responsibility for the use, storage, handling, and transportation of products upon delivery. The customer releases and indemnifies Unicon from any related claims or liabilities.
Non-Waiver
Failure by Unicon to enforce any provision shall not waive its rights.
Invalidity
If any provision is deemed invalid, all remaining provisions remain in effect.
Interpretation
Singular includes plural and vice versa. Defined terms include grammatical variations.
Headings
Headings are for reference only and do not affect interpretation.
Summary of Return Conditions
Returns must be communicated in advance and authorized. A 15% restocking fee applies. No returns for special orders or open liquids. Equipment returns must go through the approved warranty facility. Approved returns will be refunded to the original payment method.
Force Majeure
Unicon shall not be held responsible for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, supply chain disruptions, government actions, labor disputes, or transportation delays. In such cases, Unicon reserves the right to postpone or cancel delivery without liability.
Loading & Transport Liability
Unicon staff may assist with loading as a courtesy only. Customers are solely responsible for:
- Ensuring their vehicle is suitable and road-safe
- Securing all items for transport
Unicon is not responsible for:
- Any damage to customer vehicles or property during loading
- Any incidents or injuries once the goods leave our premises
Terms & Conditions of Rental
- All rental items remain property of Unicon unless paid for in full
- Lost or unreturned items will be billed to the customer’s account or credit card
- Bundling of rental items is $2.75 per bundle
- Stamps must be returned clean; dirty stamps incur a $25.00 cleaning fee per unit